Customer Service Representative - GTT : Job Details

Primary Job Title: You could be just the right applicant for this job Read all associated information and make sure to apply. Customer Service Representative – (Spanish/English) Alternate/Related Job Titles: Bilingual Contact Center Specialist Workday Support Representative HR Help Desk Agent Spanish-speaking Customer Support Specialist Employee Service Center Representative Location: Abbott Park, IL Onsite Flexibility: 100% Onsite – no remote work allowed Contract Details: Position Type: Contract Contract Duration: 3 months Start: 09/22/2025 End: 12/31/2025 Pay Rate: $21.89/hr Shift/Hours: Monday–Friday, 10:30 AM – 7:00 PM CT Job Summary: The Customer Service Representative (Spanish/English) will provide bilingual contact center support to internal employees, particularly those based in Spanish-speaking regions such as Puerto Rico. This role handles a wide range of HR-related inquiries including Workday support, policy questions, and data changes, delivering service with professionalism, patience, and attention to detail. Key Responsibilities: Deliver high-quality service via phone calls, emails, chat, web forms, and Teams appointments Support HR-related inquiries using Workday and ServiceNow platforms Assist Spanish-speaking employees with accurate, compassionate, and timely responses Manage high volume of requests while maintaining service standards Collaborate with HR teams globally to resolve complex queries Proactively capture and relay employee feedback to identify improvement opportunities Escalate at-risk situations with empathy and urgency Participate in a structured 4-week training program with gradual onboarding into live channels Required Experience: Previous customer service or contact center experience Fluent in both Spanish and English (verbal and written) Typing speed and strong digital platform skills Nice-to-Have Experience: Experience working in HR or using HR systems Prior use of Workday and/or ServiceNow ticketing systems Degree in HR or related field (preferred but not required) Required Skills: Bilingual Spanish/English Customer Service Communication Digital Platform Navigation Preferred Skills: Workday System ServiceNow Ticketing HR Program Familiarity Typing & Multichannel Handling Additional Skills: Collaboration with global HR teams Employee data management Compassionate communication Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About the Client: Global Healthcare Innovator We're a leading healthcare company dedicated to improving lives worldwide. Our diverse portfolio includes medical devices, diagnostics, nutrition products, and branded generics. We're committed to developing groundbreaking technologies that address critical healthcare challenges and empower people to live healthier lives. Join our team and: Work on cutting-edge projects Contribute to global healthcare advancements Experience diverse cultures and geographies Discover a rewarding career with a company that cares. About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! Job Number: 25-25653 gttjobs gtticaa415a4b-8b21-40fc-a65c-70d2b25ca29a