Customer Service Representative - Prairie Farms Dairy : Job Details

Job titleCustomer Service Representative Reports toOffice Manager Salary Range $23.00 to $25.00 per hourJob Description

• Hours: Monday to Friday - around 7:30 am to 4:00 pm
• We are looking for a motivated, positive professional to join the Woodbury Customer Service Team!
• Prairie Farms Woodbury's customer service team is responsible for providing extraordinary customer service through understanding, anticipating and responding to our customers' needs.

Duties and responsibilities

• Accurately enter orders coming by phone, email or fax.
• Review and monitor incoming orders for completeness and accuracy.
• Establish and maintain positive and professional relationships with all internal and external customers.
• Assist customers with order inquiries, shipping information, pricing and other requests in a timely manner.
• Identify, research, and resolve customer issues.
• Complete customer billings, adjustments and credit memos daily.
• Maintain complete and accurate records.

Qualifications

• Excellent written and verbal communication skills with a strong customer orientation.
• Strong attention to detail.
• Proficient ten key and typing skills.
• Excellent organization, documentation, and prioritization skills.
• Motivated, team-player that can also work independently.
• Ability to work with others in a fast-paced multi-tasking environment.
• Working knowledge of Microsoft Office programs, such as Word and Excel.
• Ability to work fluently with email.
• Excellent active listening skills.
• Able to complete basic mathematics.
• College degree or equivalent experience in Customer Service.

Important Notice:Prairie Farms Dairy, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age national origin, disability status, veteran status, or any other characteristic protected by law.