Customer Service Representative - Russell Tobin : Job Details

Job title: CSR Call Center Representative

Location: East Syracuse, NY

Duration: 2 Years

Pay rate: $19.50/hour

Position Description:

Supports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.

Job Specific Requirements:

Job Title: Product Registration Representative

• Provide support to our Distributor Network

• Communicate warranty coverage updates to our Distribution Network

• Ensure that product model/serial numbers are loaded into our system

• Communicate with Distributor Warranty Admins via email and telephone

How the Product Registration Team helps our customers:

• Provide website navigation instruction for registering products online

• Register equipment for homeowners when customer has no internet access

• Provide customer warranty information

• Make corrections to product registrations as needed by homeowners, dealers, or distributors

• Refer customer to correct person/team when not a registration issue

• Provide customer with product registration confirmations when needed

• 0-2 years experience in customer service

• 0-2 years experience with Word/Excel/PowerPoint

• Salesforce experience preferred

Benefits Disclosure

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”