Customer Service Representative - Akkodis : Job Details

Akkodis is seeking a Customer Service Representative, this is a contract role with a client in Bartlesville, OK (Onsite). We're ideally looking for an applicant with 2 to 5 years of experience.

Pay Range: $23-$25/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

This role is a Service Coordinator role.

• This position interfaces with customers, repair technicians, manufacturing and logistics personnel to coordinate customer property returns for paid repair or warranty for processing and shipment back to them.

Basic Function:

• Encompasses the administration of customer service programs and can include technically trained individuals working directly with customers.
• It also consists of the development and implementation of proactive programs responsive to customer requirements and includes the co-ordination of investigations of complaints and assisting to achieve equitable solutions.
• Under general guidance of supervisor, perform various duties requiring the exercise of judgment and application of established practices. Pursue initiatives to improve effectiveness of the group and increase customer satisfaction.
• Typical duties/responsibilities may include, but are not limited to, the following:
• Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
• Request and enter required information per written process to execute repair
• Manage repair priority with repair techs as appropriate to meet schedule and KPIs
• Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
• Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
• Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
• Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
• Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
• Support other roles or tasks as requested by man

Qualifications:

• Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments.

If you are interested in this role, then please APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance