Customer Service Representative - UnitedHealth Group : Job Details

Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries Ask appropriate questions and listen actively while documenting required information in computer systems Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders Make outbound calls to customers on prescription orders and payment issues This role is equally challenging and rewarding. Youll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. To learn even more about this position and hear from our other Pharmacy Customer Service Representatives, click here to wa...Customer Service Representative, Customer Service, Representative, Health, Benefits, Retail, Healthcare, Computer