Customer Service Representative - Illinois Tool Works : Job Details

This position is responsible for providing consultative account support for internal and external customers. Manages order fulfillment process, direct customer interface, credit account monitoring and problem solving of account order process. Include primary support of account management with product information and analysis of accelerated sales. Essential Duties:Responds promptly to customer accounts issues and concerns. Exercise complete resolution and executes resources to determine order specification. Interface with all levels of management on customer account issues to ensure customer satisfaction and resolution. Manages updates of products, responds to customer emails, resolves orders and delayed shipments. Develop and maintain knowledge of sales orders in NAV system and coordinates with IT when necessary. Classify sales orders to determine necessary status and shipping requirements in US and international. Provide distributor support and respond to common technical inquiries. M...Customer Service Representative, Customer Service, Representative, Sales, Retail, Banking, Support