Customer Service Representative - Career Group : Job Details

Position: Customer Service Representative – Aftermarket (Commercial EV & Truck Division)

Location: On-site in Riverside, CA

Pay Rate: $23.00-25.00/hour

Schedule: Monday–Friday, 6:00 AM–2:30 PM or 7:00 AM–3:00 PM

Type: Temp-to-hire

Start: As soon as possible!

About the Role:

Join a leading electric vehicle and truck manufacturer serving commercial clients across the country. We're seeking a proactive and solutions-oriented Customer Service Representative to support our client's Aftermarket department. In this role, you'll act as a key liaison between the sales team, engineering, and clients—ensuring accurate lead times, resolving issues with discontinued parts, and supporting online bids and RFPs.

This is a high-visibility role with long-term potential. You'll receive ongoing product training—including how our trucks are built—to help you speak confidently with clients and internal stakeholders alike.

What You'll Do:

• Provide professional customer service to internal teams and commercial clients
• Communicate part availability and lead times to the sales team
• Handle requests involving discontinued parts by working cross-functionally with engineering and other departments to find solutions
• Support online bidding systems and assist with RFPs (training provided)
• Participate in hands-on training to learn how electric trucks are designed and manufactured
• Maintain organized account documentation and follow up on inquiries promptly
• Help drive a culture of collaboration, problem-solving, and professionalism

What We're Looking For:

• 1–3 years of experience in customer service or inside sales (aftermarket, auto, or trucking industry a plus)
• Strong written communication and critical thinking skills
• Excellent follow-through and a proactive mindset
• Comfortable researching and troubleshooting issues independently
• Ability to stay calm, focused, and drama-free in a fast-paced environment
• Eager to learn and grow in a technical, evolving industry

Why This Role?

• Be part of the clean transportation movement with a company making real impact
• Get cross-trained in key functions including engineering, supply chain, and sales
• Join a department that's stabilized and growing, with leadership committed to long-term improvements
• Temp-to-hire with real potential for growth

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