Customer Service Representative - Labor Finders : Job Details

Customer Service Representative

Labor Finders

Job Location : Auburn,AL, USA

Posted on : 2025-08-15T23:47:25Z

Job Description :

Labor Finders is looking for a customer service representative for an Heating and Air Company. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
  • Experienced is preferred
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system
  • Clean Background check
  • Clean drug screening
come to the office to apply Applicants must bring two forms of Identification Labor Finders 2200 Gateway Dr Suite B Opelika, AL 36801 334-###-#### #jazz1
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