Customer Service Representative - Adecco US : Job Details

Adecco is hiring immediately for a Supplier Specialist (Customer Service Rep) with a local client in Ft. Worth, TX! Apply now if you meet the qualifications listed below!

• Pay: $20.00/hr

• Shift/Hours: Hybrid (work location) – Monday – Friday 8:30am – 5:00pm

The role of the Supplier Specialist will play a crucial role in sourcing, analyzing, and interpreting data related to various supply chain activities. The Supplier Specialist will have a key role in our company's commitment to deepen its supply chain transparency. The Supplier Specialist will be responsible for collecting data on supply chain operations, analyzing the data to identify areas of supply chain operations to improve efficiency, and establishing and maintaining relationships with shippers, vendors, and our distribution partners.

Responsibilities:

• Meeting stakeholders' demands for more product information.

• Researching all incoming ASN issues.

• Careful proofreading, fact-checking, and quality control of trace requests and other external communications.

• Meeting all departmental service level agreements.

• Maintaining clear communication and establishing strong relationships with vendors, stakeholders, and team members.

• Following up with vendors in case of erroneous, incomplete, or missing data points.

• Entering all escalations in the tracking system with accuracy and well-documented call notes.

• Participating in business partner meetings or conference calls related to new process creation and existing process improvement.

• Following documented procedures for all escalations.

• Working with multiple computer applications.

• Communicating and providing reporting around updates and sales reports to senior leaders across the DC network and other business partners.

• Creating and updating knowledge articles related to Traceability, DSCSA processes.

• Providing feedback to improve, modify, and streamline processes to address inefficiencies and control gaps that prevent an effortless customer experience.

• Ensuring that service meets company's quality goals.

• Operating in environments where accuracy, mindfulness, and initiative are essential to the effective delivery of your work.

• Working with the training department to create and/or update training material for Back Office and other business units that we support.

• Responsible for providing reporting to their management team and making recommendations on training and ways to reduce errors and volume.

• Working with SAP, IT, Salesforce, and Service Now groups around system issues.

Required Qualifications:

• High school diploma or equivalent

• 2+ years of related Customer Service experience

• HealthCare Experience a plus

• Microsoft Office (Excel, Word, Outlook)

• SAP ECC, Salesforce and Service Now (SNOW)

• Excellent attendance record

• Experience on ATTP, Fiori

• Understanding of GS1 standards

Critical Requirements:

• Able to work independently and drive results for customers.

• Able to work effectively in a team environment, collaborating and ensuring open communication to achieve timely completion of all assigned tasks.

• Able to prioritize and manage time effectively to meet various deadlines and customer expectations.

• Experience and success with conflict resolution.

• Strong critical thinking skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated customer problems/questions in a timely manner.

• Must have work schedule flexibility, Monday through Friday, between 6:30 AM (CT) and 6:00 PM (CT).

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.