Customer Service Representative - STAVROS : Job Details

Customer Service Representative As part of our new Wheelchair Operations department, Stavros is looking to fill the position of Full-time Benefits Eligible 35 hour / week Customer Service Representative Do you have a friendly disposition and are able to easily establish rapport with others? Are you highly organized with strong attention to detail? If so, please consider applying your skills towards the Independent Living philosophy by blending these ideals to become our Customer Service Representative and the new face of our new Wheelchair Operations Programs! Stavros, a non-profit, is one of the oldest Centers for Independent Living in the country with a mission-based philosophy of providing services and supports to the community it serves for over 50 years! Join our new Wheelchair Operations team which is committed to improving wheelchair service issues by reducing delays for wheelchair repairs and by providing a loaner wheelchair when a complex time-consuming repair is required. This position supports the Wheelchair Operations programs by answering phone and email communications with program consumers and partner organizations. The ideal candidate has the ability to communicate professionally and effectively, with kindness and empathy, by phone, email and in person. Stavros is an Affirmative Action/Equal Opportunity Employer. Reasonable accommodation is provided as needed for employees and other affiliates. Criminal Offender Record Information (CORI) and List of Excluded Individuals/Entities (LEIE) checks are part of Stavros standard procedure. As a benefits eligible employee, please enjoy the following comprehensive benefits package:

• Affordable Medical/Dental and Vision Insurance
• Life Insurance (100% Company Paid)
• Employee Assistance Program - Resource hub for life questions - 100% Company Paid, Confidential and Available 24/7
• Voluntary Insurances (Accidental, Term/Whole Life Ins., STD, etc.)
• 401k Retirement
• 14 Paid Holidays off
• Vacation Accruals (Up to 2 Weeks by 1st Anniversary)
• Personal Time
• Sick Time

Requirements As our Customer Service Representative, your primary Responsibilities will include:

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Schedule appointment when repairs are necessary.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary information is documented, equipment detail entry, and verification of eligibility
• Order management, coordinating with staff, consumer, and equipment providers.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary

Physical Demands:

• Communication on phone or computer - Frequently
• Daily Documentation, data entry - Frequently
• Attending trainings and meetings - Frequently
• Ability to lift up to 25 lbs. - Occasionally

As our Customer Service Representative, you must possess the following Required Skills/Abilities:

• Ability to work independently, to problem solve and to multi-task
• Ability to communicate effectively professionally and efficiently over the phone or in person
• Ability to collaborate and work as a member of a team
• Strong attention to detail.
• Computer Computer proficient and experience including Windows 10, excel, email and phone based applications
• High School Diploma or G.E.D.

Preferred Qualifications:

• Two (2) years of previous customer service experience
• Experience working with people with disabilities or home-based support services
• Proficiency with Microsoft Office suite: e.g., Windows, Outlook, Excel
• Fast and accurate typing/data entry skills
• Bilingual literacy: English/Spanish
• Familiarity with HIPAA or related information security and privacy practice