Customer Service Representative - Macmillan Publishers : Job Details

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for a Customer Service Representative in our Gordonsville facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America. Purpose of the Role: The Customer Service Representative acts as the key MPS representative in the customer relationship with MPS/ Holtzbrinck Publishers, LLC. Their job performance is a major factor in the impression that MPS/ Holtzbrinck Publishers has in the marketplace and industry. The CSR is the first contact point for accounts that have inquiries or questions relative to service, ordering, account status, shipping/receipt, or discounts. Key Responsibilities/ Tasks: Receives inquiries and questions via mail, phone, fax, or e-mail and requires follow-up in a timely, professional, and courteous manner with accurate information and conveyance of company sales, retu...Customer Service Representative, Customer Service, Representative, High School, Retail, Skills