Customer Service Representative - UnitedHealth Group : Job Details

Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements Provides excellent customer service via first call resolution as frequently as possible Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department Advises management of customer service issues which may require attention in a timely manner Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the departments policy and procedures Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures Meet or exceed the NLH performance standards as it relates to quality and productivity Accurately schedule patient payment plans in accordance with internal policy guidelines Work closely by way of problem solving with peers and leaders to address patient balance issues or ...Customer Service, Customer Service Representative, Representative, Microsoft, Healthcare, Retail, Benefits