Customer Service Representative - SmallBiz Staffing : Job Details

Customer Service Representative

SmallBiz Staffing

Job Location : Cookeville,TN, USA

Posted on : 2025-08-13T14:45:27Z

Job Description :

We are seeking a Customer Service Representative for a local bank. The primary responsibility is customer service, and those in this position must be knowledgeable about a range of bank operations and be able to answer any questions a customer has.

Other duties and responsibilities may include:

  • Recording transactions, which involves logging checks and preparing transaction reports.
  • Counting and packaging currency.
  • Reconciling cash drawers.
  • Opening new accounts and helping with loan applications.
  • Exchanging foreign currency.
  • Promoting the bank's products and services.
  • Keeping customers' personal information confidential.
  • Communicating with other bank team members.
  • Helping customers with home banking, reset PIN numbers or passwords, walk through phone banking issues, and set up bill pay accounts.

Experience:

  • Cash handling: 1 year (Required)
  • Banking: 1 year (Preferred)
  • Customer service: 1 year (Required)
  • Reliably commute to work and good attendance
  • High School Diploma or Equivalent

Benefits: medical, dental, vision

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