Customer Service Representative - Schaeffler Group USA : Job Details

Execute order fulfillment processes for an assigned customer group or an assigned group of products. Respond to customers inquiries and complaints and detect reasons for logistics problems arising. Maintain proactive communication with customers regarding order status Expedite existing orders in response to customer and sales inquiry Work directly with the sales team and internal departments as needed to assist customers with requests for quotes, engineering and quality issues/questions. Provide explanations and solutions to ensure customer satisfaction. Ensure that services delivered are in line with defined quality standards and processes. Your Qualifications Associate's degree or equivalent relevant customer service experience (1-3 years) Working knowledge of office technology: Computer applications (SAP, Outlook, Excel, etc.) Phone/email etiquette Excellent communication skills, both verbal and written Time management skills, ability to prioritize and multi-task for working in a f...Customer Service Representative, Customer Service, Representative, Manufacturing, Retail