Customer Service Representative - BradyPLUS : Job Details

Field sales and equipment orders via email, phone, and CRM system. Manage order fulfillment processes. Assist the Sales Team with inside sales tasks, including but not limited to, quoting and pricing new or repeat products and equipment. Create and maintain all quotes through the ERP system, which includes working with vendors and 3rd parties on pricing, deviated costs, and pricing contracts. Act as point contact for customer communication. Track shipments and convey updates to customers. Manage and resolve customer complaints, including communicating client issues to the appropriate departments and external sources, until resolution. Process returns for both stock and direct orders. Liaise with Sales, Operations, Vendors, and entire BradyPLUS team. Operate daily in ERP and CRM software environments. Fulfill customer sample requests, by working with the DC and vendors. Other duties as assigned The Ideal Candidate Will Have: Strong reading, writing and comprehension skills. Strong commu...Customer Service Representative, Customer Service, Representative, Retail, Manufacturing, Sales