Customer Service Representative - Mauser Packaging Solutions : Job Details

Customer Service Representative

Mauser Packaging Solutions

Job Location : Homerville,GA, USA

Posted on : 2025-08-18T11:30:48Z

Job Description :
Establish relationships with customers by communicating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer. Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members. Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary. Reviews orders after shipment for billing accuracy and any quantity item errors. Manages the issuing of credits, return authorizations and pallet returns. Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan. Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary. Communicates with Planners, Sales Representatives, ...Customer Service Representative, Customer Service, Sales Representative, Manufacturing, Retail, Representative
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