Customer Service Representative - Nicholson Heating & Air : Job Details

DescriptionWho We Are Looking For: We are seeking customer-first, detail-oriented CSRs who thrive in a fast-paced, team-driven environment. The ideal candidate is passionate about helping customers stay comfortable year-round, problem-solving with confidence, and building long-term relationships. Prior HVAC, plumbing, or electrical industry experience is preferred, and ServiceTitan experience is a plus!What We Offer:

• A Career, Not Just a Job: We invest in your leadership development and growth opportunities within the company.
• Training Coaching: We provide paid training, mentorship, and ongoing coaching to sharpen your customer service and sales skills.
• A Team That Has Your Back: We believe in a supportive, professional environment where every team member plays a role in our success.

What Makes You a Great Fit:

• You Care About Customers. You're patient, professional, and skilled at finding solutions that keep customers comfortable and happy.
• You're a Strong Communicator. You can guide conversations, handle objections with ease, and help customers make informed decisions.
• You're Organized Detail-Oriented. You can juggle multiple calls, appointments, and tasks while staying focused on the details.
• You Love to Learn. Whether it's a new sales technique, a customer service approach, or HVAC knowledge, you're eager to grow.

How to Apply:

• Submit Your Resume with application and a complete the assessments and screenings.
• Complete a Short Phone Interview so we can hear your communication skills in action.
• Join Our Team and start building a rewarding career while keeping customers a step ahead!

Why Work With Us? At Nicholson Heating Air, we don't just book service calls-we build lasting relationships. Our Step Ahead Club and proactive service approach mean customers can trust us to provide reliable, expert solutions. If you're looking for a career with a company that values excellence, professionalism, and leadership development, we want to hear from you! Responsibilities •Be the First Point of Contact: Answer inbound calls with professionalism and empathy, ensuring every customer feels valued and heard. •Scheduling: Book service calls efficiently while ensuring our technicians arrive prepared and on time. •Proactively Reach Out to Customers: Make outbound calls to current Step Ahead Club members and past customers to remind them about seasonal tune-ups, system maintenance, or expiring warranties. •Build Long-Term Trust: Follow up on open service leads, unscheduled estimates, and past customers to provide solutions and prevent issues before they arise. •Use Technology to Stay Ahead: Utilize ServiceTitan to track customer interactions, notes, and follow-ups. •Work as a Team: Collaborate with dispatchers and office staff to deliver seamless service and keep operations running smoothly. Qualifications •Must possess exemplary interpersonal skills, communication skills, and active listening skills •High school graduate, G.E.D. recipient, or equivalent •Experience working in a customer-oriented atmosphere