Customer Service Representative - Randstad : Job Details

Job Title: Customer Service Representative

Location: Onsite in San Diego, 10210 Genetic Center Dr

Pay Rate: $22 - $24 per hour

Assignment Duration: Through November

Key Responsibilities:

• Support the CS Call Center phone line, ensuring compliance with policies, procedures, and regulations.
• Answer incoming calls promptly to prevent voicemails.
• Respond to questions regarding products, testing processes, billing, etc., or know where to find the answers.
• Maintain professionalism and courtesy in all interactions.
• Escalate customer complaints or requests for Corrected Reports appropriately.
• Collaborate with Client Services, Patient Services, Sales, Billing, MSLs, and Lab teams.
• Communicate effectively with team members to ensure customer satisfaction.
• Manage shared CS inbox (Outlook) for emails and faxes.
• Assist Client Services Associates with tasks such as SRP order entry, portal setups, SFDC updates, and managing Resulted folders.
• Handle daily requests from the Client Services Manager and Supervisors.

Minimum Education and Experience:

• Bachelors degree preferred, High School diploma required.

Training and Certification:

• On-the-job training, including HIPAA compliance.
• Maintain documentation to comply with state, CLIA, and CAP requirements.

Additional Details:

• Seniority Level: Associate
• Employment Type: Contract
• Job Function: Customer Service
• Industry: Medical Equipment Manufacturing

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