Customer Service Representative - Waste Connections : Job Details

?? Customer Service Representative

Location: Rapid City, South Dakota

Company: Kieffer Sanitation - A Waste Connections Company

Pay Range: $18 - $22 per hour

Schedule : Monday - Thursday 8:00am - 4:30pm | Friday 8:00am - 2:30pm

Why Choose Waste Connections?

At Waste Connections , we do things differently. As a leading provider of solid waste collection, transfer, disposal, and recycling services across the U.S. and Canada, we're proud of our people-first culture . We empower our employees to grow their careers, serve their communities, and make a difference-every single day.

What You'll Do:

As a Customer Service Representative , you'll be the friendly voice and helpful problem-solver that ensures a positive experience for our customers. Key responsibilities include:

• Answering incoming calls and assisting with new service requests, cancellations, and account changes

• Accepting and processing customer payments

• Investigating and resolving billing inquiries

• Updating and maintaining customer account information

• Collaborating with drivers, dispatch, and other team members to address service issues and customer needs

What We're Looking For:

• 2+ years of high-volume customer service experience

• Proficiency in Microsoft Word, Excel, and Outlook

• Strong verbal and written communication skills

• A proactive, solutions-oriented mindset

• A team player who cares about safety, service, and community impact

What You'll Get in Return:

• Competitive hourly pay : $18 - $22

• 401(K) with company match - let us help you plan for your future

• Medical, Dental, and Vision Insurance

• Access to additional benefits including:

• Employee Assistance and Mental Health Programs

• Emergency Travel Assistance

• Prepaid Legal Plan

• Employee Stock Purchase Plan

• Scholarship Opportunities for dependents

• Employee Relief Fund

Waste Connections is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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