Customer Service Representative - Andritz : Job Details

General Scope of Responsibilities

A customer service representative supports both internal customers (product managers, account managers, production, and finance staff) and external customers with all steps in the sales cycle; from helping to identify required parts or resources to preparing offers (quotes), processing orders, and resolution of after order issues.

NATURE AND SCOPE:

• Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities.
• Interact with internal / external customers to provide information response to inquiries about products and services,
• handle and resolve questions / concerns
• provide information about the organization's products and service,
• generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers,
• enter and ensure proper handling of all orders
• maintain customer pricing based on guidance from product managers,
• coordinate delivery and purchase order requirements with Logistics Department,
• communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
• Other duties as assigned by Supervisor or Managers.

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Reporting Relationships:

Line: Customer Service Supervisor

Coordination with: engineering, production groups, field sales (SAMs), and finance

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Supervision Received:

The employee carries out the work within guidelines such as objectives, definitions with minimal oversight. Works with moderate supervision.

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Supervisory Responsibilities:

Line: None

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Position Requirements

• College degree and/or equivalent experience
• Self-starter capable of working with minimum supervision.
• Extremely thorough organizational and planning skills.
• Strong knowledge of customer service and establishing contacts.
• Ability to handle numerous projects at one time.
• Excellent written and verbal communication skills.
• Ability to develop close professional relationships
• Ability to research and review technical drawings and documents.
• Very strong computer skills (Word, Excel, PowerPoint)
• Some ERP experience (SAP experience a plus)
• Ability to [learn to] read and interpret engineering drawings.

Language Ability:

Ability to read and comprehend instructions, engineering drawings, correspondence, and memos. Ability to write effective correspondence. Ability to effectively transfer information in one-on-one and small group situations to customers, vendors, and other employees of the organization.

Effort & Working Conditions

Working conditions can include production/fabrication facilities, paper mills, and offices.