Customer Service Representative - City of Georgetown : Job Details

The City of Georgetown is looking for an enthusiastic, self-motivated and detail-oriented customer service representative to join their Finance Department as a Customer Service Representative!

Under general supervision, this position performs duties related to developing customer relations and assistance programs and responding to questions and complaints regarding utility billing and City services. Also receives, receipt, records and process all utility and municipal payments in an accurate and timely manner. Assists in work related to customer accounts and utility payment plans. Employee is responsible for operating City Hall's main telephone numbers to direct calls to proper individuals and/or department. Performs other duties in the Finance department as needed. Reports to the Revenues Manager and Finance Director.

ESSENTIAL JOB FUNCTIONS

Collect, process and balance all revenues received, to include, utility payments, business license fees, hospitality fees, permit fee and all other municipal revenues.

Assists with the development of public relations and assistance programs such as conservation measures, electrical safety, hurricane awareness and fire prevention.

Responsible for operating City Hall's main telephone numbers to process/direct incoming, outgoing, and inter-office calls.

Performs related duties as required.

MINIMUM TRAINING AND EXPERIENCE

Requires an Associate's degree in business administration, accounting or related field supplemented by one to two years of general administrative experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED

Deadline for all applications: July 18, 2025

City of Georgetown is a Drug Free and Equal Opportunity Employer