Customer Service Representative - Apple Bank For Savings : Job Details

Fulfill customer service needs by resolving service-related issues efficiently by providing an excellent customer experience during all interactions; meet customer expectations in terms of accuracy. Establish, retain, and deepen relationships with potential and existing customers to achieve team sales goals. Develop and maintain a broad knowledge of Apple Banks products and services to appropriately meet client needs. Engage in discussions with customers to understand their needs to provide relevant solutions. Recognize sales opportunities and offer suitable Bank products and services that add value; refer client to licensed representatives of ABS Associates of NY, Inc. when appropriate. Process monetary and file maintenance transactions accurately. Communicate rules and regulations to customers, including information related to FDIC protection, upon the opening of new accounts. Comply with regulatory, security, and audit policies and procedures. Adheres to the Banks Code of Conduct ...Customer Service Representative, Customer Service, Customer Experience, Representative, Operations, Skills, Retail