Customer Service Representative - Insight Global : Job Details

Required Skills & Experience

5+ years of Customer Service Experience, both inbound & outbound Good communication and professionalism Can work 40 hours weekly Windows 10 or 11 based system - NO MacBook or Chromebook Must have a WIRED internet connection that belong to them/ their household. Cannot be public access Must have USB headset - Logitech , Jobra Internet Speed Test; Download Speed 50Mbps & Upload Speed 20Mbps 8GB RAM or Higher

Nice to Have Skills & Experience

Preferred to have two screens

Job Description

Insight Global is hiring for Outbound/Inbound Customer Service Representatives to join one of our large healthcare call center teams. This will be calling insurance plan members to assist and/or schedule the Annual Wellness Visit, assist with finding new Primary Care Providers and may help members connect with member services for any benefit questions or concerns. Agents need to be able to demonstrate excellent verbal communication and presentation skills with or without a script in a professional, personable, empathetic and friendly way. They must have strong listening skills and have the ability to adapt and respond to any communication from members. This is a full time, 40 hour/week opportunity and attendance/hours will be tracked based on actual calling time. The representative will enter the answers into the automated system online. This information will be transferred automatically to the end client where the database is held. There will be a virtual, paid training session for every person before they begin on the phones. During the training, they will be provided with a script to learn and practice with their instructor. They will also be walked through how to navigate the online portal in the training. Once the resources are approved to begin on their own, their calls will be tracked for length and volume every day. The lowest expectation would be around 70-90 calls per day. The managers are looking for people with a strong, pleasant and happy phone presence. Individuals need to have their own computer or laptop with a Windows 10 or 11 based system -- NO Macbook or Chromebook.