Customer Service Representative - Waste Connections : Job Details

Answers high volume incoming calls from customers. Responds to voicemail & email inquiries from customers. Provides information to the public regarding company services and rates. Receives cash and electronic payments from customers. Work in conjunction with other departments to resolve customer disputes. Communicate with customers and complete orders such as starting, stopping, or changing service. Accurately record & document communications with customers. Prepare customer work orders, posts those orders to customer accounts, and assures timely communication of work orders to drivers;Determine charges for service requested. Effectively navigate company specific computer operational systems. Welcome and help walk-in customers at the front desk. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. Work in a fast-paced environment while maintaining high levels of detail. Various office tasks in other areas as needed. You should be able to start ...Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Computer