Customer Service Representative - INTEGRA Biosciences AG : Job Details

Meet our US Team Job Summary INTEGRA Biosciences Corporation is an industry leader in innovative liquid handling products for the medical diagnostics, pharmaceutical, biotech, and food industries. We have an excellent opportunity for a detail-oriented, proactive, energetic individual, who is dedicated to exceptional customer service to join our team. Primary Responsibilities

• Respond promptly and accurately to customer inquiries regarding order status and product information, ensuring a high level of service and satisfaction.
• Process customer orders, modifications, and returns in accordance with established departmental procedures and quality standards.
• Demonstrate exceptional telephone communication skills and maintains a positive, solutions-oriented demeanor in all customer interactions.
• Collaborate with the accounting department to efficiently resolve credit-related issues and ensure seamless transaction processing.
• Provide timely and constructive feedback to internal teams regarding customer concerns, contributing to continuous improvement efforts.
• Work closely with the sales team to consistently exceed customer service expectations and support business growth.

Qualifications and Requirements

• Minimum 2 years of experience in a business-to-business (B2B) customer service / sales environment.
• Proficient in Microsoft Office Suite; focusing on Outlook, Teams, Excel, Word
• Computer savvy; knowledge of or quick to learn proprietary systems (ERP/ CRM) and tools.
• Excellent telephone communication abilities; capable of conveying information effectively and confidently.
• Ability to manage multiple tasks simultaneously, perform effectively under pressure, and meet tight deadlines.
• Strong analytical and problem-solving capabilities, with a proactive approach to resolving issues.
• Collaborative mindset with a strong orientation toward teamwork and shared success.
• Bachelor's degree preferred; equivalent experience will be considered.

Benefits INTEGRA strongly believes in work-life balance, and we offer 4 weeks of PTO and 10 holidays per year. Besides that, Integra provides an excellent benefits package for medical, dental, vision, life, short & long-term disability insurance, 401(k) plan, FSA, Volunteer Time Off, Tuition Reimbursements, and much more. To learn about our Switzerland and US offices, check our about us page To learn about our culture and other fun activities, check out Integra's culture by clicking on it INTEGRA Biosciences US is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Thank you! Apply here! Apply here!