Customer Service Representative - Independent Insurance Agents of North Carolina : Job Details

J.W. Rook & Son Inc, is seeking a customer service representative to assist with the day-to-day operations and servicing of our accounts.

Supports customers with direct services and sales related activities.

Develop strong client relationships that result in the sale of additional policies.

Work directly with clients to process endorsements, conduct audits, perform renewal reviews, and writing insurance policies.

Responsible for delivering service in a courteous, professional, and efficient manner.

Respond to questions and requests from customers quickly and accurately.

Pro-actively prospect and generate new business appointments.

Round out and provide analysis on renewal strategies.

Maintain existing client relationships that result in a high retention rate.

Meet sales goals for new business and renewal of existing customers.

Develop and maintain positive relationships with partner insurance carriers.

You will be working in our office at: 122 W Andrews Street, Bethel, NC 27812.

Salary plus commission.

Bonus opportunities.

Full health benefits.

401k.

Paid time off.

2+ years of experience in Insurance or other Customer Service-related role.

North Carolina P&C license preferred or will be required to obtain within 6 months.

J.W. Rook is an Independent Insurance Agency located in Bethel, N.C. and has been in business there for over 100 years. We offer Auto, Home, Business, & Life insurance.