Customer Service Representative - EDSI Solutions : Job Details

Non-Exempt

Salary: $43,000-$45,000 year

Scope of Position:

Greet and assist jobseekers, employers, and NWPA Job Connect visitors. Provide administrative support to staff and customers in need of PA CareerLink services.

Essential Functions:

Work with all customers in Career Resource Centers

Welcome visitors in a prompt and friendly manner

Direct visitors to the appropriate area, services, or staff

Provide information regarding all PA CareerLink partners in a knowledgeable and pleasant manner

Direct visitors to available onsite partners and resources as appropriate

Verify and assist jobseekers with PA CareerLink account registration

Responsible for tracking foot traffic as it pertains to unemployment inquiries, appointments, workshops, and recruitment events

Help coordinate monthly activity calendars, room assignments, and space requests

Retrieve login information for individuals to access the PA CareerLink website

Input jobseeker and employer service activities in the system of record on a daily basis

Support staff in the collection and verification of program requirements and documentation

Assist with calling jobseekers and reminding them of upcoming recruitment events and job fairs

Identify local partners and programs and refer customers appropriately

Other opportunities as available

Education and Experience Requirements:

Excellent communication and interpersonal skills

Customer service experience required

Experience in answering inquiries in a courteous, efficient, and professional manner

A valid driver's license & clean driving record required