Customer Service Representative - The HT Group : Job Details

• Location: Austin
• Type: Contract to Hire
• Job #19510
• Salary: $25.00 HOUR

The HT Group has a security client in the in North Austin, TX looking for a Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.Contract-to-hire $25/hr Hybrid- 2 Days In Office/3 Remote Responsibilities:

• Build and maintain excellent relationships with assigned customer accounts and internal teams
• Respond to customer inquiries via phone and email, using Salesforce case management
• Ensure accurate customer data in Salesforce CRM and Oracle eBS systems
• Maintain communication with customers regarding order status or changes
• Support service contract management including renewals, add-ons, and terminations
• Collaborate with Inside Sales and Order Management to ensure seamless processing
• Log all customer communications and updates in CRM
• Support onboarding/order processing and escalate issues when needed

Requirements:

• Experience with Oracle and Salesforce required
• 3+ years of customer service experience, ideally in a fast-paced or high-tech environment
• Strong communication skills (written and verbal)
• Detail-oriented with the ability to manage multiple tasks and priorities effectively
• Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction

All qualified applicants may apply below or send an email to [email protected].