Customer Service Representative - Redner's Markets : Job Details

Customer Service Representative

Redner's Markets

Job Location : Pottstown,PA, USA

Posted on : 2025-08-02T14:23:14Z

Job Description :
Customer Service Representative

Job Category: Operations Group

Requisition Number: CUSTO002765

Part-Time

Location: 36 Pottsgrove, Pottstown, PA 19464, USA

Job Details

Position Title: Customer Service Manager

Department: Front End

Reports to: Store Director/Bookkeeper

FLSA Status: Non-Exempt

Job Summary:

To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.

Essential Job Functions:

  • Promote customer goodwill by providing high standards of customer service.
  • Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
  • Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
  • Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
  • Delegate responsibilities to cashiers as prescribed by store management.
  • Conduct training programs for new associates, as well as associates already on board.
  • Assist cashiers with price checks.
  • Keep store management and scan coordinator informed of all pricing problems.
  • Assist customers with returned merchandise, over rings, and overcharges.
  • Approve customer checks and enforce check cashing policies.
  • Maintain a regular cleaning schedule and overall good housekeeping of the front end.
  • Order and control front end supplies (register paper, ribbons, etc.)
  • Greet and customers and be observant of people in the store.
  • Abide by all company policies as stated in the Employee Handbook.

    • Supplemental Job Functions:

  • Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

    • Minimum Knowledge, Skills, and Abilities Required:

    • Strong oral and written communication skills for dealing with customers, employees, and Vendors.
    • Strong analytical and mathematics skills for conducting accurate audits.
    • Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

    Equal Opportunity Employer

    Apply Now!
    Similar Jobs ( 0)
    -- View More Similar Jobs --