Customer Service Representative - Aire Serv Heating and Cooling : Job Details

As a client service representative, you will be the Director of First Impressions. Your key role is receiving inbound calls, actively listen to the clients requests, prioritize the requests, schedule and dispatch service professionals, and follow up with the client once all work has been competed. In addition to receiving inbound calls, you will be making outbound calls to previous clients to assist in scheduling follow up service visits and preventative maintenance tune ups.

Key Skills Required:

Empathetic listener

Persuasive Oral communicator

Organized

Technology Minded

Computer Literate

Microsoft Office

Team player who can work independently

Previous Telephone Sales Experience a plus

Key Attributes Required:

Trustworthy

Self-motivated

Energetic

Friendly

Caring/Nurturing/ Enjoys helping people

Positive Attitude

Teachable and willing to invest in your personal development

Specific Responsibilities:

Receiving inbound calls from clients to schedule appointments

Make outbound calls to existing clients to schedule appointments

Scheduling, routing, and dispatching technicians in a proficient manner

Accurately enter client data into proprietary service management software (Service Titan)

Learn and follow our proven business systems

Handle customer complaints while being respectful and professional

Debriefing with technicians after calls to ensure the client has been taken care of

Perform other duties as needed which may include cross-training in related positions

Hours: Monday - Friday (some weekend responsibilities during peak cooling season June-August)

Benefits: We offer company paid Health, Dental, Vision, and Life Insurance. Paid Vacations and Paid National Holidays.

Weekly Pay with commission incentives.

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our Code of Values; Respect, Integrity, and Customer Focus while Having Fun in the Process!

*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.