Customer Service Representative - HIKINEX : Job Details

Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients and participants, ensuring their satisfaction with our events and services. This is a full-time, permanent position with opportunities for growth within the company. Salary: $23- $28 Per hour Key Responsibilities:

• Serve as the first point of contact for all customer inquiries, providing prompt and friendly assistance via phone, email, and in-person
• Handle registration and payment processes for events and leagues, ensuring accuracy and efficiency
• Communicate event details, rules, and schedules to participants in a clear and professional manner
• Address and resolve any customer complaints or issues in a timely and effective manner
• Collaborate with other departments to ensure smooth event operations and customer satisfaction
• Maintain accurate and organized customer records and data
• Assist with marketing and promotional efforts to attract new customers and retain existing ones
• Stay up-to-date with industry trends and customer needs to continuously improve our services and processes

Qualifications:

• High school diploma or equivalent; college degree preferred
• 1-2 years of customer service experience, preferably in a sports or event management setting
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Proficient in Microsoft Office and other relevant software
• Ability to multitask and work in a fast-paced environment
• Passion for sports and promoting an active lifestyle
• Availability to work weekends and evenings as needed

Benefits:

• Competitive salary
• Comprehensive health benefits package
• Paid time off and holidays
• Opportunities for professional development and advancement
• Fun and supportive work culture with a focus on work-life balance

If you are a team player with a positive attitude and a passion for customer service and sports, we want to hear from you! Apply now to join our dynamic and growing team.