Customer Service Representative - Aditi Consulting : Job Details

Payrate: $19.00- $21.32/hr. Responsibilities:

• Respond to internal and external inquiries via telephone, internet, and correspondence, providing exceptional service through all communication channels.
• Act as a liaison for customers, maintaining database records of customer profiles, preparing status reports, and addressing customer and sales force inquiries.
• Possess comprehensive knowledge and skills in your area, understanding the impact of related areas, and maintaining a thorough understanding of company trade policies, SOPs, and business processes.
• Take the initiative to connect with other projects, represent your department on cross-functional teams, and collaborate with management to improve business practices and procedures.
• Proactively share knowledge and expertise with your work group, promoting teamwork, motivating others to achieve team objectives, and serving as a role model and mentor for less experienced colleagues.
• Manage personal time, professional development, and workflow, assisting less-experienced colleagues, tracking resources, and providing detailed reports.
• Work independently under general supervision, completing recurring assignments, establishing relationships with other processes, and referring only new or unusual problems to the supervisor.
• Ensure work is periodically reviewed for soundness of judgment and adherence to guidelines, consistently exceeding accuracy targets and quality standards.
• Monitor orders, claims, disputes, and financial transactions to ensure accurate and timely processing, partnering with customers, Deduction Specialists, and the credit department to resolve deductions.
• Act as a triage point for external calls, assessing and redirecting them to appropriate stakeholders, and working collaboratively with internal teams, including customer service, credit collections, distribution, and key business leads.

Education / Experience:

• High School Diploma or GED with at least 2 years of experience
• Experience in sales, operations, and compliance
• Excellent customer service skills, supporting internal and external customers
• Excellent verbal and written communication skills with demonstrated telephone skills
• Proficient keyboard skills, including 10-key pad
• Strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Bilingual Spanish (oral/written) - Preferred
• Call center experience
• Proficiency in using customer relationship management (CRM) software
• Experience with data analysis and reporting
• Excellent interpersonal skills and the ability to build strong relationships with customers and colleagues
• Adaptability and flexibility in handling changing work environments and priorities
• Strong conflict resolution and negotiation skills

Required Skills and Qualifications:

• Strong Attendance and Reliability: Demonstrates consistent punctuality and dependability in a structured work environment.
• Ability to Multitask in a Fast-Paced Environment: Effectively manages multiple responsibilities and systems simultaneously while maintaining accuracy and efficiency.
• Exceptional Customer Service Skills: Delivers high-quality support with professionalism, empathy, and clear communication across various customer interactions.
• Proficiency in Navigating Multiple Systems: Comfortable working across several platforms to gather and input information efficiently.

Pay Transparency: The typical base pay for this role across the U.S. is: $19.00 - $21.32/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ( Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi's use of AI technology including calls from an AI Voice Recruiter. #AditiConsulting