Customer Service Representative - DHL Supply Chain : Job Details

Customer Service Representative

DHL Supply Chain

Job Location : San Jose,CA, USA

Posted on : 2025-08-02T15:21:55Z

Job Description :

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DHL Supply Chain is hiring! At DHL, you will play a part in one of the worlds most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

  • Having a minimum of 6 months to 1 year experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based on load requests sent from the TMS.
  • Effectively communicating via oral and written communication with Transport Carriers and Clients to schedule pickups and resolve issues.
  • Maintaining high levels of customer service and timely communication with client representatives and transportation company drivers to ensure high service levels.

    • Position: First (1st) Shift Customer Service Representative

    Shift: 6:00am 2:30pm, Monday-Friday

    Pay: $27.75 per hour

    Additional Incentives: Eligible for attendance bonus

    The ideal candidate will also possess:

    • Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
    • Experience with a commercial WMS (Warehouse Management System) such as JDA, Blue Yonder, Red Prairie, SAP (preferred)
    • Ability to adapt quickly and learn to navigate customer portals
    • Ability to work in a fast-paced, customer-centric team environment
    • Proficiency in email communication
    • A good attendance record
    • Ability to prioritize and multitask
    • Openness to learning new skills
    • Team player and safety-focused attitude

    Benefits include:

    • Medical, dental, and vision coverage starting on your 30th day
    • PTO including paid holidays and vacation
    • 401(k) with company match
    • Tuition reimbursement
    • Training and career advancement opportunities

    Role Purpose: Process orders, prepare correspondence, and provide product, service, and transit information to customers, acting as a liaison to resolve issues.

    Key Accountabilities: Resolve product or service problems, maintain customer records, process adjustments, prepare reports, and perform other duties as assigned.

    Required Education and Experience: High School Diploma or Equivalent, 0-12 months experience in system/data entry or warehouse experience preferred.

    Our organization is an equal opportunity employer.

    Seniority level
    • Entry level
    Employment type
    • Full-time
    Job function
    • Other
    Industries
    • Transportation, Logistics, Supply Chain and Storage
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