Customer Service Representative - Noble : Job Details

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Position Summary

The Customer Service Representative is to provide professional, helpful, and high-quality service and assistance with customer orders.

Essential Functions

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Essential Functions Statements

• Ensure orders are correctly moving through the system, including EDI functions back to government-owned systems
• Monitor and respond to incoming phone calls, emails, and web chat
• Manage Open Order reports to keep all customers/sales orders updated
• Work with Procurement, Contracts, and Sales teams to provide updates on critical orders to maintain contractual obligations
• Ensure on-time delivery of products to customers
• Ensure contract compliance and metrics are followed
• Maintain daily interactions with various Business Units to ensure internal satisfaction
• Follow all FARS, DFARS, and Compliance measures
• Provide options to customers on order changes
• Resolve order issues (e.g., late orders, wrong product sent)
• Proficient in using ERP Software
• Distribute critical contract information to Operations; request contract modifications if needed

Position Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to organize and manage multiple priorities
• Excellent communication skills both written and verbal across all business levels
• Ability to build rapport and credibility with colleagues, customers, and suppliers
• Customer service focus with the ability to manage difficult customer situations

Education And Experience

• High school diploma required; Bachelor's Degree preferred
• Government sales and Federal contracting experience a plus

Computer Skills

• MS Office Suite or comparable software, internet search capability, and database creation/entry
• Experience with Enterprise Resource Planning (ERP) software
• SalesForce or Hubspot experience a plus

Work Environment

Typical office environment

Equal Opportunity Statement

Noble provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected category, in accordance with applicable laws.

Additional legal references and the company's rights are included.

Additional Information

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