Customer Service Representative - Community Bank, N.A. : Job Details

Customer Service Representative

Community Bank, N.A.

Job Location : all cities,VT, USA

Posted on : 2025-07-31T01:38:00Z

Job Description :

At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

We are committed to our employees' success by offering competitive compensation, excellent benefits, and opportunities for professional development and advancement. As an equal-opportunity and affirmative-action employer, we celebrate a diverse workplace that benefits our employees, customers, and communities.

A Customer Support Representative (CSR)/Teller Support Specialist is responsible for delivering a positive customer experience on the banking floor and teller line. This role involves moving between the customer service desk and teller line as needed, maintaining security of customer information, prioritizing tasks, and working well under workplace stressors such as customer complaints. The ideal candidate will be a team player.

  • Provide quality customer service and a positive banking experience by handling financial transactions (e.g., opening accounts, cashing checks) professionally on the teller line and platform.
  • Identify customer needs, explain and promote products and services.
  • Telephone customers to schedule appointments and promote products.
  • Participate in branch prospecting efforts.
  • Assist customers with requests such as stop payments, wire transfers, balance discrepancies, and loan information.
  • Act as a liaison between customers and operational areas.
  • Conduct transactions accurately and balance cash daily within guidelines.
  • Understand and follow established policies and procedures.
  • Maintain focus and attention to detail.
  • Perform other related duties as assigned.
  • Ensure compliance with all applicable laws, regulations, policies, procedures, and internal controls, meeting job-specific requirements timely.

    • Hours: 40 hours/week

    Compensation: Salary commensurate with experience, with potential for annual merit increases. Benefits include 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with a generous match, Pension, Tuition Reimbursement, Banking discounts, and more.

    Application: To apply or view current openings, visit:

    Physical Requirements:

    The physical demands include standing, walking, sitting, handling objects, reaching, speaking, hearing, and occasionally lifting up to 25 pounds. Specific vision abilities required include close vision and focus.

    Equal Opportunity Employer: All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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