Customer Service Representative - UASA : Job Details

RD Appliance Service, Corp. is a family owned and operated business serving Long Island since 1963. We are seeking a customer service representative. As a CSR you are the front line of our team. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect.

We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of appliances but primarily focus on high end brands. We are factory authorized for many high end brands. The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat.

If you are an experienced CSR, scheduler or dispatcher and are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers.

• Answer phones
• Enter new customer info
• Schedule service calls
• Handle customer inquiries and concerns
• Provide information about services
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Answer scheduling and/or routing questions from technicians
• Process credit card payments
• Accept and check in parts deliveries

• Professional phone etiquette
• Ability to prioritize and multitask
• Positive and professional demeanor
• Attention to detail
• Excellent written and verbal communication skills
• Organizational skills
• Computer skills

• Experience with scheduling and routing service calls
• Geographical knowledge of Long Island and NYC
• Appliance repair service knowledge
• General home appliance knowledge

• Paid time off
• Paid holidays
• 401K

• Monday - Friday
• 8:30 - 4:30

Compensation: $25.00 - $30.00 per hour

RD Appliance Service, Corp. is family owned and operated since 1963. We strive to be the most professional service company in our area by focusing on providing honest and accurate assessment and diagnosis of customer equipment while also respecting the customers home and time.