Customer Service Representative - Red Clover HR : Job Details

Customer Service RepresentativeDepartment: Customer ServiceEmployment Type: Full TimeLocation: East Rutherford, NJReporting To: Client Communications ManagerCompensation: $38,000 - $53,000 / yearDescriptionRed Clover is a New Jersey-based outsourced strategic Human Resources firm managing the recruitment process on behalf of a client. Our client is a dynamic, growing international delivery and technology solutions provider. Our client has been simplifying international delivery for over 20 years, helping U.S. businesses build brands abroad, expand their consumer base, increase revenue, and their global reach. Our extensive, reliable worldwide delivery network and proprietary technology empower our brands to succeed. We are committed to expanding our footprint and continuously investing in innovative delivery and technology solutions as we aim to be the leading resource for cross-border solutions. About the Role: We are seeking a dedicated and experienced Customer Service Representative (CSR) to join our team. The ideal candidate will have a background in B2C or D2C customer service environments and will be responsible for providing exceptional support to our customers and ecommerce consumers. The CSR will handle inquiries, resolve issues, and ensure customer satisfaction through various communication channels. About the Candidate: The ideal candidate will be highly organized and proactive, with experience in managing customer interactions and resolving issues in a B2C or D2C environment. You'll demonstrate discretion in handling confidential information and will be responsible for processing customer orders and preparing reports for senior leadership. With strong communication skills, you'll interact with customers, answer inquiries. The ability to multitask, manage projects, and maintain a professional demeanor in a fast-paced environment is essential. Key Responsibilities

• Handle customer inquiries via phone, email, chat, and social media in a professional and timely manner.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction and retention.
• Maintain a deep understanding of our products/services to provide accurate information and support to customers.
• Assist customers with tracking, supply chain issues, returns and order replacement among other functions.
• Accurately document customer interactions and transactions in our CRM system.
• Work closely with other departments, such as sales, marketing and operations to ensure a seamless customer experience.

Skills, Knowledge and Expertise

• Bachelor's or associate degree in business administration or a related field preferred.
• Proven experience as a customer service representative or in a similar role within a B2C or D2C environment.
• Industry experience in logistics, transportation, etc preferred
• Proficiency in using Salesforce, Microsoft Office Suite (Excel, Word, Outlook) and other customer service tools.
• Exceptional verbal and written communication skills, with the ability to compose, proof, and edit materials with great attention to detail.
• Strong internal and external customer service skills, demonstrating a professional and helpful demeanor in all interactions.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Meticulous in organizing and managing multiple tasks simultaneously with accuracy.
• Polished and professional business casual appearance, maintaining a high standard of personal presentation.

Core CompetenciesCustomer Focus: Building strong customer relationships and delivering customer-centric solutions Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Physical Requirements: The employee must occasionally lift and/or move up to 5-10 pounds from a floor position to an overhead position. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, stand, verbally communicate, and perform intricate finger dexterity to type or manipulate electronic documents while speaking or listening.