Customer Service Representative - ROYS PLUMBING : Job Details

Description Responsible for the following: - Answering inbound calls, with 5-star customer service -Ensuring all technicians are fully booked with calls each day - Assisting Dispatch team with job logistics planning and scheduling - Commercial Customer BFP scheduling - Membership mailings, customer profile maintenance, and renewals - Install and Warranty tracking - Job closings - Follow up on customer voicemails - Answering service and online customer inquiry follow-ups - Periodic Review of On-Hold status jobs for scheduling appropriateness - Consistently delivering 5-star service every day - Additional work as needed Requirements - High school diploma, GED or equivalent - Ability to pass a criminal/reference check - Ability to pass a drug screening - Valid driver's license (with a clean driving history) - Ability to work weekends and night shifts as needed - Authorized to work in the U.S.