Customer Service Representative - FASTSIGNS : Job Details

FASTSIGNS of Merritt Island is hiring for a Customer Service Representative to join our team! Do you have previous experience in a Sign & Graphics Business? Are you currently a Customer Service Representative in a Sign & Graphics business? Job highlights: Strong verbal and written communication skills. Must have experience with Adobe Illustrator on a PC to design and prep files for printing and production processes. The ideal candidate is a creative, self-motivated team player who can work in a fast-paced, deadline driven environment and who is determined to make every project his or her absolute best.

Benefits/Perks:

• Competitive Pay
• Paid Vacation and Holidays
• Performance Bonus
• Ongoing Training Opportunities

Responsibilities:

• Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
• Demonstrate the ability to carry on a business conversation with customers and decision makers.
• Develop a complete understanding of products, pricing and proposal models.
• Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
• Prepare estimates and establish/maintain estimate follow-up procedures and ensure timely delivery of finished orders.
• Communicate with customers on order status and changes the production schedule.
• Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
• Maintain an attractive retail environment (clean, organized and functional).
• Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.
• Participate in center staff and sales meetings.
• Establish and maintain effective team relationships with all support departments.
• Adhere to all company policies, procedures and business ethics codes.
• Contact customers after order pick-up/delivery to confirm customer satisfaction.
• Build long-lasting relationships by turning prospects into long term clients.
• Participate in and practice the brand mentality of Everybody Sells . Constantly be looking for sales opportunities for the center.

Ideal Qualifications for FASTSIGNS Customer Service Representative:

• 2-3 years of retail or inside sales with excellent customer service experience
• High school diploma or equivalent
• Proficient computer and internet skills, including Microsoft Office suite.
• Experience with Adobe Illustrator, Photoshop, Adobe Suite
• Previous sign or print industry experience a plus
• Outgoing, responsive, eager to learn and has the ability to build relationships
• Great listening, organization and communication skills
• Basic math skills
• Able to sit for long periods (4 hours or more)
• Able to view a computer screen for long periods (4 hours or more)
• Able to work under pressure to output high volume, high-quality work
• Able to use light power equipment
• Able to work effectively in a team environment
• Able to work without direct supervision
• Prompt, reliable, and responsible

Experience:

• Graphic design: 1 year (Required)
• Adobe Creative Suite: 1 year (Required)
• Adobe Illustrator: 1 year (Required)
• Sign Industry: 1 year

Work Location: In person Job Type: Full-time

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!