Customer Service Representative - Insight Global : Job Details

Position: Healthcare Customer Service Rep

Openings: 1

Location: Fully onsite in Oklahoma City, OK

Duration: 9-month contract to hire

Shift: Night shift (10:00PM-6:00AM, weekend/holiday work required as needed)

Must haves:

• Customer Service Experience
• Compassion/Strong Work Ethic
• Good Job Longevity
• Great communication skills
• Ability to work weekends and holidays when needed
• Ability to pass a background check/drug test

Pluses:

• Experience in the healthcare/medical field

Day to Day:

Insight Global is seeking a Healthcare Customer Service Rep to join the telecommunications team for the largest Oklahoma-owned health systems in Oklahoma City, OK. This person will be cross trained on customer service phone operating, as well as tele-sitting virtual patient monitoring systems, which this person will be rotating between. This role requires a high level of sensitivity and compassion when communicating with patients and caregivers. Please keep in mind that this is a hospital system and are open 24/7- This role will require great attendance and punctuality even on weekends and holidays as needed. Other responsibilities include:

• Answer phones and route the calls to the appropriate recipient.
• Oversee the virtual tele-sitting system which ensures that at-risk patients are being properly monitored.
• Handle sensitive cases and situations with compassion and discretion.
• Having great attendance and punctuality is a must.