Customer Service Coordinator - Top Shelf Staffing : Job Details

Position name Customer Service Coordinator Aim of the position As Customer Service Coordinator you coordinate the national and international requests from our customers pertaining technical inquiries, and take the lead by help-desk questions, technical content for execution of site visits, project support, urgent breakdowns and complaints after the delivery of the products. You review the incoming service requests, take excellent preparation before a service visit and monitors the implementation and follow-up of this. Core tasks Scheduling and coordinating service requests Organizing preventive machine maintenance After a service visit the provision of structural improvements to the products and applications Ensure timely and sufficient material supply on site Schedule service visits together with the customer and our global planning, support the technician during the visit at the customer Excellent closing of the service requests, both financial, logistics and commercial Coordinate revisions on material lists after machine modifications in the field (machine configurations) based on customer request Periodically standby for helpdesk support outside office hours Provide adequate, written feedback to all involved parties Sparring partner for sales, marketing, production and R&D for product improvement Responsibilities As Customer Service Coordinator you will be responsible for the timely and correct implementation of the above core tasks within the Organization Department and team. Delivering a good qualitative response to the customer's demand, a good understanding of 'why' the customer contact us. Knowledge about the Company ' sales and service strategy and how the ' main objectives ' can be reached. Handle a close business relationship with internal colleagues work to provide you with the best solutions for the customer. Take care to be as profitable as possible in all of your daily activities. Giving actively input to improve the guidelines, processes and systems. Work/use and communicate according to the agreed guidelines, processes, and systems both internally and externally.Educational requirements Intermediate Vocational Education/ Higher Vocational Education level in mechanical engineering, through training or experience. Possibly supplemented with relevant training courses. Good spoken and written English possible Spanish.Familiar with software, Microsoft Office, able to learn new systems.Job experience At least 2 years of work experience in a similar position in a technical industryRequired competencies Customer focus Recognizes the requirements, needs and interests of both internal and external customers and acts accordingly. Can empathize with customer situations, thinks along with customer interests and turns these into activities. Also considers colleagues as customers.Flexible Easily adjusts his own behavior; is capable and prepared to adjust in line with changing requirements and circumstances, is open to new ideas. Approaches problems as opportunities for improvement. Able to travel frequently for training purposes or requested site visits.Team work Works together with others in order to reach team objectives, shares information with others, supports others. Thinks and acts from common interests with mutual respect. Verbal communication is achieved through listening, summarizing, continuing to ask questions and providing feedback.Innovative Is open to possibilities for improving matters and methods. Innovative thoughts and actions; identifying opportunities and possibilities for innovating working methods.Initiative Looks for more responsibilities and personal challenges. Displays an enthusiastic attitude and excellent efforts. Comes up with ideas or solutions on his own initiative. Adjusts old ways of working if new insights are acquired.Skills Displays behavior which demonstrates the setting of high standards where his own work and that of others is concerned. Works accurately and makes few mistakes. Constantly strives for improvements and ways to guarantee quality and immediately reacts if the quality is below par.Inner personal relationship skills Strong drive to achieve results and a good negotiator. Self - starter, consistent and persuasive in executing activities. A pro-active communicator and problem solver. Must be self-motivated, highly organized detailed and stress resistant. A team player who is social and a good communicator. Needs to have basic commercial knowledge and experiences.