Customer Service Representative - Confidential : Job Details

TASKS & ROLES

• Handle incoming customer inquiries concerning equipment, directing them to the appropriate channels
• Streamline order processing via CRM/ERP systems and customer portals, encompassing returns and warranties
• Collaborate with Team Leader to monitor and communicate order status changes affecting delivery timelines
• Coordinate with parts warehouse and factories on internal purchase orders
• Prioritize tasks within the customer support team or departmental framework

QUALIFICATIONS & EXPERIENCE

• Possess 2+ years of experience in customer support/managing order processing and inside sales for industrial industry
• Thrive in a dynamic office environment, maintaining focus and precision during the management of offers and orders
• Demonstrate proficiency in accurately interpreting customer requests
• Exhibit computer literacy, including proficiency in MS Office and SAP applications