Customer Service Representative - Abbtech Professional Resources : Job Details

This program requires US Citizenship. Seeking a full-time Customer Service Representative with Mortgage Servicing experience. Opportunity for telework after training upon performance and customer approval. Our Clients Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. As a Mortgage Servicing Customer Service Representative, you will:

• Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
• Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge clients requests
• Follow standard operating procedures for various topics, systems, and contact channels
• Document all of your contacts in a database
• Keep up to date on FHA mortgage processes and procedures

To be a successful Mortgage Servicing Customer Service Representative , you will possess:

• The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
• Excellent time management skills and dependability
• Strong written and verbal communication skills including telephone etiquette
• Keyboarding proficiency of at least 40 words per minute

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate
• Minimum of 2 years of mortgage servicing work history ( e.g. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
• Ability to work 10:00 am - 6:30 pm ET onsite (subject to change based on customer needs)

?Desired Qualifications:

• Contact Center experience (Omnichannel)
• Bilingual (Spanish/English), verbal and written
• FHA knowledge/experience

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans