Customer Service Representative - Redgoldfoods : Job Details

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO02855 Showing 1 location **Job Details**

**Description**

**Job Title:** Customer Service Representative

**Reports to:** Customer Service Manager

**Status:** Full-Time, Non-Exempt

**Job Code:** 46800

**JOB SUMMARY**

This position is responsible for providing superior service to all customers by coordinating all aspects of their assigned account(s). Due to the dynamic nature of our business, duties, and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

**RESPONSIBILITIES**

Customer Account Administration

* Communicates with customers via email and/or telephone in a timely and efficient manner

* Manage large number of email correspondence

* Build strong customer relationships through interactive communications

* Identifies and corrects deficiencies with customer orders

* Analyzes daily/weekly queries and reports related to customer accounts

* Cross departmental communications

Order Processing

* Enters standard business orders by receiving order via email/telephone

* Handles special customer-specific documentation needs

* Reviews orders for errors

Order Issue(s) Resolutions

* Analyzes issues with orders using Order User Hold Report

* Resolves issues by communicating with other departments regarding customer needs

* Revise orders when needed

* Releases resolved orders

* Follow and create Return Material Authorization(s) guidelines

* Handle complaints, provide appropriate solutions and alternatives within expected timeline

Order Coordination

* Plant and Distribution Center Daily Product shortage report

* Resolving product and service issues

* Recommend potential replacement product for customer orders

* Delivery and freight rate coordination with supply chain

* Communication(s) with Sales team on revised orders

Special Projects

* Creates/maintains reports and spreadsheets as requested

* Involvement with Peak Performance team(s) as requested

* Trains new hires as requested

**EDUCATION AND EXPERIENCE**

* High School Diploma

* 1 year working with public (pre customer service or food service)

* Familiar with Supply Chain, Logistics and/or Distribution

**KNOWLEDGE, SKILLS, AND ABILITIES**

* Computer skills Microsoft Windows, MS Office (prevalent in Excel and Outlook)

* Computer entry experience valuable, but not required

* Detail and Process Oriented

* Team Player with a Positive attitude

* Ability to multi-task, prioritize and manage time effectively

* Proactive

* Adaptability

* Sense of Urgency

* Professionalism

* Strong follow-up and communication skills

**SUPERVISORY RESPONSIBILITIES**

**Direct:** None

**Indirect:** None

**PHYSICAL REQUIREMENTS AND WORKING CONDITIONS**

* To perform this job successfully, the physical demands listed are representative of those that must be met by an employee

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job:

o The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing

o The employee must be able to use fingers to constantly operate a computer or other type of office equipment

o The employee in this position must be able to regularly walk

o The employees must be able to use hands to handle and feel

o The employee must be able to reach with both hands and arms

o The employee must be able to visually detect, perceive, or recognize in near and far distances

o The employee must be able to converse or convey with other individuals

o The employee may occasionally be required to crouch

o The employee may occasionally lift/carry items as heavy as 25 pounds

**JOB COMPETENCIES**

* Ethics/ Integrity/ Trust

* Attitude and Commitment

* Diversity

* Customer Service

* Company Engagement

* Quality

* Cost Consciousness

**Other**

Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements.

Responsible to report food safety and quality issues to management.

**Skills**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**

**Required**

High School or better.

**Preferred**

Some college or better.

**Experience**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)