Customer Service Representative - Suveto : Job Details

**Customer Service Representative**

at Suveto Colorado **Description** The purpose of this position is to perform clerical duties related to veterinary care and treatment, closely interact with clients and (small animal) patients, process invoices and payments, handle the cash drawer, and provide miscellaneous support to the veterinarians, veterinary practice manager and other staff members. **Requirements** **Telephone Skills** **Computer Knowledge** **Marketing/Client Education** Educate clients regarding preventive medicine and vaccination requirements.Inform clients what procedures need to be done to their pet to maintain good health. **Veterinary Knowledge** Exercise technical knowledge of the practices products and services. Improve upon veterinary knowledge and skills by utilizing in-house education materials ( i.e. CDs, books, and videos) and by participating in continuing education, staff meetings, and in-house training. Serve as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients and other members of the hospital staff. Demonstrate personalized, superior customer service in regards to all client communications and services. Demonstrate initiative and teamwork in everyday duties by seeking other work to do during slack times, assisting other employees within the practice, and filling in for other employees as needed. Organize work area and exercise time management skills to maximize personal efficiency within the practice. Prioritize tasks and handle multiple tasks in a calm, organized manner. **Knowledge and Skills** Knowledge of general office practices and procedures, receptionist and telephone techniques. Knowledge of spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and interpret medical records. Ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, handle cash and other forms of payment, and interact closely with clients and pets on a daily basis. Ability to provide excellent customer service to clients. Shows a genuine desire to bond clients to the practice both on the job and off the job if the opportunity presents. Location (City) * **Voluntary Self-Identification**

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