CUSTOMER SERVICE REPRESENTATIVE I - Florida State Jobs : Job Details

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Job Summary: This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Minimum Requirements: Experience processing information using a computer system. Experience conducting research and analyzing information to make decisions. Experience communicating with others to gather information.

Substitutions: Relevant education may substitute for the required experience.

Preferences: Experience with negotiation techniques in a business setting.

Special Notes: This is a full-time position, standard workday of 8am 5pm, Monday through Friday. This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. This position may require you to work outside your regular work schedule, should there be a business need to do so. Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed. Gaps of employment of 6 months or more must be addressed on the application. Applicants who do not provide all necessary information, may not meet the requirements for this position.

Salary: $38,759.88 - $48,181.08.

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Additional Information: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. The candidate must complete the skills assessment by the deadline given and achieve a score of at least 70% and those with the highest passing SVT scores will be invited to an oral interview. Future vacancies may be filled from this advertisement for a period of up to six months. You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website.