Customer Service Representative I - Sentara Healthcare : Job Details

Sentara Health is currently seeking a full-time remote Customer Service Representative. Must be available to start on 09/08/2025. Position Status: Full-time, Day Shift. Position Location: Remote ONLY in Charlottesville area. You must be located 60 miles from the business office location in Charlottesville, VA and must be able to travel on-site if you are have having connectivity issues. Standard Working Hours: Must be able to work between the hours of 8:00 AM to 5:30 PM - Overview. Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education. High school diploma or equivalent Required. Certif...Customer Service Representative, Customer Service, Patient Services, Representative, Retail, Healthcare