Customer Service Representative I - RCB Bank : Job Details

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply). Internal Deadline: 08/01/2025 At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel. POSITION SUMMARY: The Customer Service Representative I plays a vital role in delivering exceptional customer service to new and existing RCB Bank customers. This entry-level position is responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on bank products and services. The CSR I serves as a frontline ambassador of the bank, focused on building relationships with customers and supporting the branch in sales and service goals. ESSENTIAL FUNCTIONS:

Greets customers in a friendly, professional manner and provides prompt assistance with banking needs.

Opens and maintains consumer deposit accounts, including checking, savings, certificates of deposit (CDs), and individual retirement accounts (IRAs), and money market accounts.

Ensures accurate completion of account documentation and compliance with RCB Bank policies, procedures, and regulatory requirements.

Responds to customer inquiries regarding account information, products, services, and basic problem resolution.

Educates customers on bank services such as online banking, mobile banking, ATM/debit cards, direct deposit, and overdraft protection.

Proactively identifies customer needs and recommends appropriate products and services to meet those needs.

Refers customers to appropriate bank personnel for complex services such as loans, investments, or business banking solutions.

Assists in resolving routine account issues, including address changes, account closures, and debit card issues.

Reviews and clears CSR-related branch exceptions in a timely manner, ensuring documentation and compliance standards are met.

Maintains confidentiality of customer information and adheres to bank security procedures and fraud prevention guidelines.

Supports the branch team with teller responsibilities and other operational tasks as needed.

Participates in training programs to enhance product/regulatory knowledge and customer service skills.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

EXPERIENCE REQUIRED:

• Minimum one (1) year of proven customer service experience
• Previous experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements preferred

EDUCATION, CERTIFICATIONS & TRAINING:

• High school diploma or GED required

JOB-SPECIFIC SKILLS & KNOWLEDGE:

• Basic clerical skills, including working knowledge of applicable computer systems, such as Microsoft Word, Excel, and Outlook
• Knowledge of account types, including consumer and business accounts
• Strong communication skills with the ability to build relationships and collaborate within a team
• Organizational, problem-solving, and time management skills
• Strong customer service and interpersonal skills, with a customer-first mindset
• Ability to manage multiple tasks/projects and meet deadlines in a fast-paced environment
• Ability to deliver quality through attention to detail

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans' status, sex, national origin, physical or mental disability, or any other legally protected class.