Customer Service Representative I - Planet Pharma : Job Details

Job Description General Summary: This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families. We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services. The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities. • Achieve daily, weekly, and monthly goals. • Comply with assigned schedules, assignments, and productivity metrics. • Promptly, efficiently, and accurately contact existing customer or lead database. • Assure the quality, integrity, and accuracy of client information. • Master product information for accurate dissemination to customers. • Comply with standard operating procedures and instructions within a quality management system. • Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCords service. • Successfully resolve customer challenges. • Handle escalated customer issues as needed. • Build and maintain strong customer relationships. • Promote an open communication model and a positive teamwork environment. • Partner with Customer Service Management to assist with new-hire training, as needed. • Participate in continuous improvement projects within the department. • Participate in cross-functional improvement initiatives Qualifications: • Exceptional communication and organizational skills. • Proven ability to meet and exceed KPIs and outreach protocols. • Strong attention to detail, especially in recordkeeping and compliance. • Previous experience in customer service, sales, or biotech preferred. • Proficiency in CRM tools and database management. • 2+ years of service or relevant experience preferred Education: • Bachelors Degree, preferred The max pay rate is $20.65/hr for this position Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements. Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.