Customer Service Representative - Hybrid(Remote/Office) - Wsp Global : Job Details

WSP is currently initiating a search for a Customer Service Representative for our Louisville, KY office. This is a Hybrid(remote/office) position that pays $22.10 per hour! JOB SUMMARY The Customer Service Representative (CSR) is responsible for handling inbound customer inquiries into the Customer Service Center (CSC). This will include phone, email, and chat responses. The CSA will be assigned to a set schedule based on the company's hours of operation and its specific operational requirements. This schedule ensures that adequate coverage is provided during peak times while aligning with the needs of the business. DUTIES AND RESPONSIBILITIES Serve as the primary point of contact for customers addressing their service issues and concerns. Foster strong relationships with customers and colleagues by providing friendly, efficient, and effective service. Answer customer inquiries via email, chat, or text, and provide general information and assistance regarding products, services, or co...Customer Service Representative, Customer Service, Representative, Remote, Operations, Retail